Should you find yourself unsatisfied with your purchase for any reason, you have up to seven days to return the order in its original condition. Items that have been altered in ANY way are not eligible for a return. This includes but is not limited to hair that has been used, wet with or without product, ribbons or tags removed, and hair that has been combed though or fingered hair. Our apparel, accessories, garments and head gear must be unworn with no odors or stains. Returns are subject to a 25% restocking fee. The balance of the return will be available in the form of a store credit.